Terms of service

Terms of Service

Welcome to Serenoxa (https://serenoxa.com/), operated by Hangzhou Beiyu Hotel Management Co., Ltd. ("we", "us", "our"). By accessing or using our website, purchasing our products, or engaging with our services, you ("you", "your") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our Site or purchase our products.

1. Acceptance of Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are made constitutes your acceptance of the revised Terms.

2. Order Placement & Acceptance

  • When you place an order on our Site, you make an offer to purchase our products. We reserve the right to accept or reject your order for any reason (e.g., out-of-stock items, pricing errors, suspected fraud).
  • An order is only confirmed when we send you an order confirmation email with details of your purchase. We are not liable for any errors in your order (e.g., incorrect shipping address, wrong product selection) unless caused by our negligence.
  • We may limit order quantities per customer/household to prevent fraud or ensure fair availability.

3. Pricing & Payment

  • All prices are listed in US Dollars (USD) and include applicable taxes where required by law. Shipping fees are calculated at checkout (free shipping applies to orders over $250).
  • We accept major credit cards (Visa, Mastercard, American Express) and other payment methods indicated at checkout. Payment must be completed before your order is processed.
  • We reserve the right to correct pricing errors at any time, even after an order is placed. If a pricing error is identified, we will notify you and offer to cancel the order or process it at the correct price.

4. Shipping & Delivery

  • Shipping terms are outlined in our Shipping Policy (linked on our Site). We are not liable for delays caused by third-party carriers, customs, or unforeseen events (e.g., natural disasters).
  • You are responsible for providing a complete and accurate shipping address. We are not responsible for non-delivery or lost packages due to incorrect address information.

5. Returns & Refunds

Our return and refund policies are detailed in our Return Policy (linked on our Site). By purchasing our products, you agree to abide by these return terms.

6. Intellectual Property

  • All content on the Site (e.g., logos, text, images, product designs, trademarks) is the intellectual property of Serenoxa or our licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not copy, reproduce, distribute, modify, or use any of our intellectual property without our prior written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Serenoxa and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages (including loss of profit, data, or use) arising from your use of the Site or purchase of our products. Our total liability for any claim related to these Terms shall not exceed the amount you paid for the relevant product.

8. Indemnification

You agree to indemnify, defend, and hold harmless Serenoxa, its employees, directors, and agents from any claims, damages, losses, costs, or expenses (including legal fees) arising from your violation of these Terms, misuse of the Site, or infringement of third-party rights.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of Hangzhou City, Zhejiang Province.

10. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11. Contact Us

If you have any questions about these Terms of Service, please contact us: