Privacy policy

Privacy Policy

Hangzhou Beiyu Hotel Management Co., Ltd. ("we", "us", or "our") operates the website https://serenoxa.com/ (the "Site"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, purchase our products, or interact with us. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (e.g., credit card details) when you place an order.
  • Non-Personal Identification Information: IP address, browser type, device information, pages visited on our Site, time spent on pages, and other analytics data.
  • Automatically Collected Information: We use cookies and similar tracking technologies to collect information about your browsing behavior on our Site (see Section 5 for details).

2. How We Use Your Information

We use the collected information for the following purposes:

  • Process and fulfill your orders (e.g., ship products, send order confirmations).
  • Communicate with you about your orders, inquiries, or customer service requests.
  • Improve our Site, products, and services based on your feedback and usage data.
  • Send marketing communications (e.g., newsletters, promotions) if you opt in to receive them (you may unsubscribe at any time).
  • Prevent fraud, ensure security, and comply with legal obligations.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following limited circumstances:

  • To service providers (e.g., shipping companies, payment processors) who assist us in operating our business (these providers are contractually obligated to protect your information).
  • To comply with legal requirements (e.g., court orders, government requests) or protect our rights and property.
  • In connection with a business transaction (e.g., merger, acquisition) – your information may be transferred as part of the transaction.

4. Data Security

We use industry-standard security measures (e.g., encryption, secure payment gateways) to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our Site uses cookies to enhance your browsing experience (e.g., remember your cart items, track order status). You can adjust your browser settings to refuse cookies, but this may limit some functionality of the Site. We may use third-party analytics tools (e.g., Google Analytics) to collect non-personal information about Site usage.

6. Your Rights and Choices

Depending on your location (e.g., EU/EEA, California), you may have the following rights:

  • Access, correct, or delete your personal information.
  • Opt out of marketing communications (click the "unsubscribe" link in our emails).
  • Request data portability (receive a copy of your information in a usable format).
  • Withdraw consent for data processing (where applicable).

To exercise these rights, contact us at beiyubrand@outlook.com with your request.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Site after changes are made constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: